Overview
You have the right to permanently delete your RouteBook account and the personal data associated with it. This page explains the two ways to do it, what happens after you request deletion, and what data is retained (and why).
Option 1 — Delete from Inside the App (Fastest)
If you still have the RouteBook app installed on your phone, this is the quickest path. Deletion is immediate.
- Open the RouteBook app.
- Tap the Me tab (bottom-right of the tab bar).
- Scroll to the bottom of the profile screen.
- Tap Delete account.
- Confirm the action in the prompt.
Your account and associated data are removed from our systems within seconds. You will be signed out and returned to the sign-in screen.
Option 2 — Request Deletion by Email
If you no longer have the app installed, or you cannot access it, email us and we will process the deletion manually.
Send a deletion request
Email [email protected] with the subject line “Account Deletion Request”. Include the phone number used to register your account (in E.164 format, e.g. +14155551234) so we can locate and verify it.
We will confirm receipt within 2 business days and complete the deletion within 30 days of verification, per the timelines required by applicable privacy law (including CCPA and GDPR).
What Gets Deleted
When your account is deleted — whether via the in-app button or an email request — the following data is permanently removed from RouteBook’s systems:
| Data category | What’s deleted |
|---|---|
| Account credentials | Phone number, authentication record, derived credentials |
| Profile | Name, date of birth, profile photo, bio, ratings, trip counts |
| Route & ride data | Posted routes, ride requests, saved shortcuts, route alerts, upcoming trip instances |
| Messages | All in-app messages you sent or received, all conversation records |
| Identity verification | Your status record (verified / not) is deleted from RouteBook. The underlying ID scans and selfie are stored by Stripe, not by RouteBook. See below on how to request Stripe to redact those separately. |
| Notification tokens | APNS / FCM push tokens registered to your device |
| Session & auth data | Access tokens, refresh tokens, sign-in history |
What Is Retained (and Why)
A small amount of data may be retained after account deletion, only where a specific legal obligation or safety-integrity purpose requires it:
| Retained data | Reason | Retention period |
|---|---|---|
| Reports filed about you by other users (if any) | Trust & safety — prevents a banned user from returning by deleting and re-registering | 2 years, then deleted |
| Aggregated, non-identifying analytics | Operational metrics (e.g., total route-posts per month) — contains no way to trace back to you | Indefinite |
| Server logs incidentally containing your user ID | Debugging + security auditing | 90 days, then rolled off automatically |
Stripe Identity Data
Your government ID document and selfie were processed by Stripe, Inc. during identity verification. RouteBook receives only the verification result (verified / age-ineligible / etc.) and the document type — not the images themselves.
When you delete your RouteBook account, we delete our record of your verification status. However, Stripe retains the original document and selfie under Stripe’s own retention policy.
To have Stripe redact those files as well, submit a request directly to Stripe: https://support.stripe.com/contact.
After Deletion
- You will no longer appear in search results, route feeds, or messaging conversations.
- Other users who previously messaged you will see your account marked as deleted.
- You cannot recover a deleted account. If you want to use RouteBook again in the future, you can register a fresh account with the same phone number — but any prior ratings, trip history, or verification will not carry over.
- Deletion is irreversible. Please make sure this is what you want before you request it.
Questions
If you have any questions about the deletion process, or need help completing it, contact us at [email protected]. We aim to respond within 2 business days.
RouteBook LLC · [email protected]